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Privacy Policy

EasyComm Innovations Pvt Ltd

Last updated: February 2026

EasyComm Innovations Pvt Ltd (“EasyComm”, “we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, disclose, and safeguard information when you access or use our websites, Shopify applications, and related services (collectively, the “Services”).

By installing or using our Services, you agree to the practices described in this Privacy Policy.

1. About Us

Legal entity: EasyComm Innovations Pvt Ltd
Registered country: United States
Registered address:
89 Liborio Ln
New Castle, Delaware (DE), 19720
Email: support@easycomm.io
Website: https://easycomm.io/

This Privacy Policy applies to all current and future Shopify applications developed and operated by EasyComm Innovations Pvt Ltd.

2. Information We Collect

a. Information from Shopify Merchants

When you install or use our Shopify apps, we may collect and process the following information from your Shopify store:

  • Store name and domain
  • Store owner name and contact details
  • Email address
  • Shopify billing and plan information
  • Products, orders, subscriptions, discounts, reviews, and related store data
  • App usage and configuration data

We only collect data that is necessary to provide, maintain, and improve our Services.

b. Customer Information (Processed on Merchant’s Behalf)

Depending on the app’s functionality, we may process customer data on behalf of merchants, including:

  • Customer names
  • Email addresses
  • Order details
  • Subscription activity
  • Loyalty, rewards, or review data

EasyComm acts as a data processor for customer data. Merchants remain the data controllers for their customers’ information.

c. Automatically Collected Information

We may automatically collect technical and usage data such as:

  • IP address
  • Device and browser information
  • Log files and timestamps
  • Feature usage and performance metrics

This information is used for analytics, security, and service improvement.

3. How We Use Information

We use collected information to:

  • Provide and operate our Shopify applications
  • Enable subscriptions, loyalty programs, reviews, and related features
  • Process billing and account management
  • Provide customer support and service communications
  • Improve app performance, usability, and reliability
  • Monitor usage, prevent fraud, and ensure platform security
  • Comply with legal, regulatory, and contractual obligations

We do not sell, rent, or trade personal data.

4. Data Sharing and Disclosure

We may share information only in the following circumstances:

  • With Shopify: As required to deliver app functionality
  • With trusted service providers: Hosting, analytics, email delivery, and support tools
  • For legal compliance: When required by law, regulation, or legal process
  • Business transactions: In the event of a merger, acquisition, or asset sale

All third-party service providers are contractually obligated to protect data and use it only for authorized purposes.

5. Third-Party Services

We use industry-standard third-party tools for:

  • Cloud hosting and infrastructure
  • Application monitoring and analytics
  • Email and notification delivery
  • Customer support and communication

These providers process data in accordance with applicable privacy and security standards.

6. Data Retention

We retain data only as long as necessary to:

  • Provide our Services
  • Comply with legal obligations
  • Resolve disputes and enforce agreements

Data is typically retained until the app is uninstalled. Upon uninstall or verified request, data is deleted within a reasonable timeframe unless retention is required by law.

7. Data Security

We implement appropriate technical and organizational safeguards, including:

  • Secure cloud infrastructure
  • Access controls and authentication
  • Encryption where applicable
  • Regular monitoring for security risks

While no system is completely secure, we follow industry best practices to protect data from unauthorized access or disclosure.

8. Your Rights and Choices

Depending on your location, you may have the right to:

  • Access personal data
  • Correct inaccurate information
  • Request deletion of data
  • Restrict or object to certain processing

Requests can be submitted by contacting support@easycomm.io.

9. GDPR Compliance (EU/EEA Users)

For users located in the European Economic Area (EEA):

  • EasyComm is the data controller for merchant account data
  • EasyComm is the data processor for merchant customer data
  • Data is processed in accordance with the General Data Protection Regulation (GDPR)

10. CCPA Compliance (California Residents)

California residents have the right to:

  • Know what personal information is collected
  • Request deletion of personal data
  • Opt out of the sale of personal information

EasyComm does not sell personal information under CCPA definitions.

11. Children’s Privacy

Our Services are not intended for individuals under the age of 16. We do not knowingly collect personal data from children.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated “Last updated” date. Continued use of our Services constitutes acceptance of the updated policy.

13. Contact Information

For any questions, concerns, or privacy requests, contact us at:EasyComm Innovations Pvt Ltd
📧 support@easycomm.io
🌐 https://easycomm.io/

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